Privacy Policy

At Lequin, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

Lequin operates as a Data Controller under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2026.

1. Information We Collect

We only collect the minimum amount of personal information required to deliver our business services to you. We collect:

• Company Names
• Individual Employee Names
• Work Email Addresses
• Mobile Phone Numbers

2. How We Collect Your Information

We collect this data directly from you when you:

• Fill out forms on our website.
• Inquire about or purchase our services.
• Contact us via email, phone, or corporate correspondence.

3. How and Why We Use Your Data (Lawful Basis)

Under the UK GDPR, we must have a valid legal reason (lawful basis) to process your data. We use your information for the following purposes:

• To Perform a Contract: To communicate with your business, deliver our agreed services, manage your corporate account, and process billing.
• Legitimate Interests: To respond to your direct inquiries, maintain our business relationship, and ensure security over our communication channels.
• Legal Obligation: To comply with tax, accounting, and corporate regulatory requirements in the United Kingdom.

We do not engage in automated decision-making or profiling.

4. Data Retention

We will only keep your personal information for as long as is necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements:

• Active client account data: Retained for the duration of our business relationship plus 6 years following contract termination to comply with UK tax laws.
• General inquiries: Retained for 3 years if no business relationship is established.

Once data is no longer required, it is securely deleted or permanently destroyed. We do not keep paper records of your personal information.

5. Sharing Your Data

We do not sell, rent, or trade your personal data with third parties for marketing purposes. We only share your data with essential third-party service providers (Data Processors) who support our operations, such as:

• IT, cloud hosting, and email providers.
• Accounting and billing software platforms.

All our service providers are legally bound to protect your data with strict confidentiality obligations. We may pass on your personal information if we have a legal obligation to do so.

6. International Data Transfers

Some of our third-party systems may host data outside the UK. Where transfers occur, we ensure robust safeguarding measures (such as UK International Data Transfer Agreements) are implemented to protect your data.

7. Your Data Protection Rights

Under UK data protection laws, you have specific rights regarding your personal information:

• Right of Access: You can request copies of the personal data we hold about you.
• Right to Rectification: You can ask us to correct or update inaccurate details.
• Right to Erasure: You can ask us to delete your personal data under certain conditions, and we shall comply with that request within 1 month of receipt of that request.
• Right to Restrict or Object: You can object to us processing your data or ask us to restrict it.

8. How to Raise a Concern or Complaint

If you have a question or wish to exercise your data rights, please contact our privacy representative directly:

• Company Name: Lequin Ltd
• Contact Name / Title: Alexia Padgham
• Email Address: Alexiapadgham@lequinltd.co.uk
• Postal Address: New King Street, Bath, BA1 2BL

Our Formal Complaints Process

In accordance with UK legislation, we operate an internal formal complaints process. If you submit a formal data privacy complaint to us via the contact details above:

• We will acknowledge receipt of your complaint within 30 days.
• We will investigate your concern and provide a comprehensive response without undue delay.

If you remain unsatisfied with our internal response, you retain the legal right to lodge a formal complaint with the UK's supervisory body, the Information Commissioner's Office (ICO). You can find more details on how to do this or check your rights by visiting the ICO Guide on Privacy Notices or by submitting a report directly on the ICO Make a Complaint Page.

Lequin Ltd is a limited company registered in England and Wales (Company Number 4693595).