How to deal with passive aggressive individuals

Posted 26 May 2020

Ever had a colleague or direct report who continually turns up late, who hands in reports late, who drags their feet, or who you suspect might even be deliberately sabotaging work? Then you’re most likely dealing with a passive aggressive, and their behaviour, if ignored or tackled in the wrong way, can cause a great deal of harm to results, yourself and others.

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The six steps to an effective apology

Posted 26 Sep 2019

There are six steps to an effective apology. But some of the steps, it seems, are more important than others. This blog also takes a look at the benefits of making an effective apology.

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