How to write and format emails to clients

Posted 29 Sep 2016

People scan read emails so they will not read your email with due care (if at all) if it's too long or not formatted correctly. Here are some tips on how to make your emails more user-friendly and professional.

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How to really listen and improve client management skills

Posted 28 Sep 2016

To build trust, we need to be sincere and ethical, to understand others’ values and respect them, to understand their agenda, and do this we need to employ the most powerful and yet underrated skill – the ability to truly listen.

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