There are six steps to an effective apology.
We work with high-performing teams, teams that are struggling, new teams and teams undergoing change. We use a variety of team interventions, both at a client's office and offsite.
Building a high-performing team at the BBC A case study
A key department in the BBC sought help overcoming in-fighting and a lack of direction. The team’s long-term goal was to transform how they interacted with and motivated the rest of the business.
Our ‘systems’ team coaching approach helped members view the team – and their relationships within it – from a third-party perspective. This removed them from rivalry and conflict to an objective standpoint where they could see team – as well as individuals’ – needs.
With this new team mindset, each member also undertook one-to-one coaching to work on individual action points and areas for development from the team events.
Our work developed a clearer sense of purpose and values for the team, a team charter and common goals. This has improved communication, trust and rapport so that open and honest debate is now occurring.
What we deliver
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